Sharon McDonald

Director, Customer Experience and Business Transformation

Sharon’s extensive career spans over 30 years within the Transportation & Logistics Industry working for some of the biggest names, including Toll Holdings, StarTrack, and Australia Post.

Sharon has a proven track record in senior level strategic and operational roles focused on customer experience strategy, service quality and voice of the customer to deliver improved service, operational efficiency and best in class customer service.

As the Director of Customer Experience & Business Transformation at AFS Logistics, Sharon leads our major business transformation programs and is the architect of our customer experience strategy.

Knowing every step of the transport and logistics journey, Sharon is an expert in her field and the go-to person to ensure effective solutions are designed for our customers.

Director, Customer Experience & Business Transformation